Phone Triage RN
2.
6 Quick Apply Full-time 3 hours ago Full Job Description Job Title:
Phone Triage RN FLSA Exemption Status:
Non-Exempt State/Business Line Specific:
PACE Reports to:
Regional VP, Clinical Operations Supervises:
N/A Job Summary The PACE Phone Triage Registered Nurse provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends in accordance with InnovAge policies and protocols.
The PACE Phone Triage RN works in collaboration with the PACE center staff.
This role provides nursing support to the participants, caregivers and staff after hours via phone and communicates with the provider on call.
.
Provides clinical guidance and education to the PACE participant, family and caregivers as needed.
Responsible for facility transition planning when on call in cooperation with the clinic team.
Collaborates with the PACE Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate and effective.
Essential Functions and Work Responsibilities Functional Category:
Participant Nursing Telephone Triage Estimated Percent of time Spent - 100% Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly.
Routes emergent and urgent condition calls appropriately.
Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants emr notes and verbal orders to physician Provides health teaching on medical conditions to participants and their families on an individual basis.
Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call.
The handoff includes transferring of phones as necessary as well as reporting current condition and needs of high risk participants for after-hours care.
Demonstrates assessment ability by applying standards of practice as it relates to the patient population served.
Demonstrates the ability to develop a comprehensive assessment of the patient's needs Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary.
Demonstrates ability to handle on-call assessments and triage clients appropriately.
Recognizes and reports variances (which includes quality measures less than optimal and evaluating outcomes of care) and provides resolutions in process improvement and quality improvement for the patient via multi-disciplinary team meetings or direct reporting of information to manager.
Demonstrates flexibility and assures patients receive consistent, competent, and ethical care.
Addresses customer's needs, regardless of assignment, within a timely manner.
Completes required continuing education classes applicable to related services; as assigned in a timely manner and stays current Participates in clinical team huddles virtually as required Additional work functions and duties may be assigned Travel No travel required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education Associate's degree in nursing Licensure, Certification, Registration or Designation Current state issued RN license required.
Compact RN license and CA nursing license OR active RN licensing in CO, NM, CA, PA, and VA required by date of hire.
Current CPR certification or the ability to obtain CPR certification is required.
Work Experience and Qualifications A minimum of one year working with the frail or elderly is required.
High speed Internet access is required.
PREFERRED Education Bachelor's degree in nursing Licensure, Certification, Registration or Designation Certification as a Gerontological Nurse preferred Work Experience and Qualifications Three years of health care experience with emphasis in geriatrics Bi-lingual-Spanish, Mandarin preferred Other Knowledge Skills and Abilities Required Computer Skills Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
Must be able to quickly learn specific software and new applications.
Mathematical/Financial Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
Language Skills Ability to read, analyze and interpret regulations and other documents.
Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability Ability to define problems, collects data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
Able to establish and maintain cooperative and positive working relationships.
Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
InnovAge Service Standards Requirements Safety Safety- Maintains a safe work place.
Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.
Follows and enforces all safety policies.
Accountability Commitment - Commits to his/her job and to the success of the company.
Continuously puts forth the effort to achieve goals and continuous quality improvement.
Degree to which employee goes the extra step to ensure job/task completion.
Takes initiative to offer ideas to improve processes or results.
Cooperativeness - Consistently supports management decisions as demonstrated by his/her actions.
Demonstrates a can do attitude by responding positively to instructions.
Follows instructions and works harmoniously with others to complete the job or task.
Attendance - Meets or exceeds punctuality and attendance expectations/requirements.
Faithfully reports to work and conforms to scheduled work hours.
When necessitated, follows call-in procedures and informs others of absences.
Caring Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
Confidentiality - Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
Integrity Adherence to Company Policy - Follows and enforces guidelines as established by policies.
Conforms to company and job standards and requirements.
Shows respect for others.
Acts in the best interests of the company at all times.
Serves as an example for others.
Conducts business in an ethical fashion.
Reliability - Completes responsibilities with minimal direct supervision.
Follows through with assigned jobs and tasks all the way through completion.
Puts forth the effort to achieve goals and objectives under varying circumstances.
Alignment with Company Goals & Objectives - Supports the organization's mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co-workers, participants, clients, and all other business contacts.
Quality Quantity of Work / Productivity - Produces at a high volume.
Always puts forth the effort to maximize productivity.
Meets or exceeds established work deadlines.
Engages in a productive work effort whenever possible.
Meets goals and objectives.
Quality of Work - Produces work that is accurate and reliable.
Accomplishes work quickly and efficiently.
Works in a thorough and organized manner while minimizing down time.
Results are consistently within acceptable quality standards.
Job Knowledge - Demonstrates a thorough understanding of his/her job processes and procedures.
Integrates knowledge to efficiently accomplish job requirements.
Efficiently uses resources (including staff and management) to obtain additional knowledge.
Communication - Exhibits good interpersonal skills.
Develops and fosters professional relationships with co-workers, participants, clients, and vendors.
Keeps others informed as directed by operational demands and need-to-know.
Keeps self informed of announcement made via established company venues Physical Demands /Work Environment PHYSICAL DEMANDS Must possess adequate secure space in home for standard office equipment, including a computer, monitor, and keyboard; privacy for making and receiving telephone calls from participants, employees or facilities, High speed Internet access is required; vision/sight to be able to read printed materials and a computer screen; and hearing and speech to communicate over the telephone.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard.
Reasonable accommodations will be made for individuals on a case-by-case basis.
WORKING CONDITIONS Employees will work in a home office environment with minimum noise levels and controlled temperature.
Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.
STRESS FACTORS May require working under stressful conditions.
May experience pressure to meet scheduled deadlines.
There may be distractions such as phone calls, work interruptions, and communication from co-workers.
Respond and intervene appropriately to multiple interruptions.
The schedule for this position is variable evening shifts between 1630 MT and 0030 MT Monday through Friday and weekend shifts between 0830 MT and 2030 MT.
The position will also cover holidays.
Ability to work 0830-1630 holiday coverage is desired.
This position requires a two-week onboarding during which you will need to be available for 40 hours between day and evening hours for this two week period.
This position will work 40 hours/week.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Quick Apply Full-time 3 hours ago Full Job Description Job Title:
Phone Triage RN FLSA Exemption Status:
Non-Exempt State/Business Line Specific:
PACE Reports to:
Regional VP, Clinical Operations Supervises:
N/A Job Summary The PACE Phone Triage Registered Nurse provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends in accordance with InnovAge policies and protocols.
The PACE Phone Triage RN works in collaboration with the PACE center staff.
This role provides nursing support to the participants, caregivers and staff after hours via phone and communicates with the provider on call.
.
Provides clinical guidance and education to the PACE participant, family and caregivers as needed.
Responsible for facility transition planning when on call in cooperation with the clinic team.
Collaborates with the PACE Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate and effective.
Essential Functions and Work Responsibilities Functional Category:
Participant Nursing Telephone Triage Estimated Percent of time Spent - 100% Triages participant, caregiver and facility phone calls to assess, determine priority of care and routes accordingly.
Routes emergent and urgent condition calls appropriately.
Accurately completes all required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants emr notes and verbal orders to physician Provides health teaching on medical conditions to participants and their families on an individual basis.
Communicates with center staff to ensure appropriate hand off when changing shifts and/or rotations of call.
The handoff includes transferring of phones as necessary as well as reporting current condition and needs of high risk participants for after-hours care.
Demonstrates assessment ability by applying standards of practice as it relates to the patient population served.
Demonstrates the ability to develop a comprehensive assessment of the patient's needs Ability to make an appropriate analysis of calls and initiate appropriate intervention/triage when necessary.
Demonstrates ability to handle on-call assessments and triage clients appropriately.
Recognizes and reports variances (which includes quality measures less than optimal and evaluating outcomes of care) and provides resolutions in process improvement and quality improvement for the patient via multi-disciplinary team meetings or direct reporting of information to manager.
Demonstrates flexibility and assures patients receive consistent, competent, and ethical care.
Addresses customer's needs, regardless of assignment, within a timely manner.
Completes required continuing education classes applicable to related services; as assigned in a timely manner and stays current Participates in clinical team huddles virtually as required Additional work functions and duties may be assigned Travel No travel required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education Associate's degree in nursing Licensure, Certification, Registration or Designation Current state issued RN license required.
Compact RN license and CA nursing license OR active RN licensing in CO, NM, CA, PA, and VA required by date of hire.
Current CPR certification or the ability to obtain CPR certification is required.
Work Experience and Qualifications A minimum of one year working with the frail or elderly is required.
High speed Internet access is required.
PREFERRED Education Bachelor's degree in nursing Licensure, Certification, Registration or Designation Certification as a Gerontological Nurse preferred Work Experience and Qualifications Three years of health care experience with emphasis in geriatrics Bi-lingual-Spanish, Mandarin preferred Other Knowledge Skills and Abilities Required Computer Skills Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.
Must be able to quickly learn specific software and new applications.
Mathematical/Financial Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.
Language Skills Ability to read, analyze and interpret regulations and other documents.
Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Reasoning Ability Ability to define problems, collects data, establish facts, and draw valid conclusions.
Other Skills and Abilities:
Able to establish and maintain cooperative and positive working relationships.
Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
InnovAge Service Standards Requirements Safety Safety- Maintains a safe work place.
Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.
Follows and enforces all safety policies.
Accountability Commitment - Commits to his/her job and to the success of the company.
Continuously puts forth the effort to achieve goals and continuous quality improvement.
Degree to which employee goes the extra step to ensure job/task completion.
Takes initiative to offer ideas to improve processes or results.
Cooperativeness - Consistently supports management decisions as demonstrated by his/her actions.
Demonstrates a can do attitude by responding positively to instructions.
Follows instructions and works harmoniously with others to complete the job or task.
Attendance - Meets or exceeds punctuality and attendance expectations/requirements.
Faithfully reports to work and conforms to scheduled work hours.
When necessitated, follows call-in procedures and informs others of absences.
Caring Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
Confidentiality - Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.
Integrity Adherence to Company Policy - Follows and enforces guidelines as established by policies.
Conforms to company and job standards and requirements.
Shows respect for others.
Acts in the best interests of the company at all times.
Serves as an example for others.
Conducts business in an ethical fashion.
Reliability - Completes responsibilities with minimal direct supervision.
Follows through with assigned jobs and tasks all the way through completion.
Puts forth the effort to achieve goals and objectives under varying circumstances.
Alignment with Company Goals & Objectives - Supports the organization's mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co-workers, participants, clients, and all other business contacts.
Quality Quantity of Work / Productivity - Produces at a high volume.
Always puts forth the effort to maximize productivity.
Meets or exceeds established work deadlines.
Engages in a productive work effort whenever possible.
Meets goals and objectives.
Quality of Work - Produces work that is accurate and reliable.
Accomplishes work quickly and efficiently.
Works in a thorough and organized manner while minimizing down time.
Results are consistently within acceptable quality standards.
Job Knowledge - Demonstrates a thorough understanding of his/her job processes and procedures.
Integrates knowledge to efficiently accomplish job requirements.
Efficiently uses resources (including staff and management) to obtain additional knowledge.
Communication - Exhibits good interpersonal skills.
Develops and fosters professional relationships with co-workers, participants, clients, and vendors.
Keeps others informed as directed by operational demands and need-to-know.
Keeps self informed of announcement made via established company venues Physical Demands /Work Environment PHYSICAL DEMANDS Must possess adequate secure space in home for standard office equipment, including a computer, monitor, and keyboard; privacy for making and receiving telephone calls from participants, employees or facilities, High speed Internet access is required; vision/sight to be able to read printed materials and a computer screen; and hearing and speech to communicate over the telephone.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard.
Reasonable accommodations will be made for individuals on a case-by-case basis.
WORKING CONDITIONS Employees will work in a home office environment with minimum noise levels and controlled temperature.
Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.
STRESS FACTORS May require working under stressful conditions.
May experience pressure to meet scheduled deadlines.
There may be distractions such as phone calls, work interruptions, and communication from co-workers.
Respond and intervene appropriately to multiple interruptions.
The schedule for this position is variable evening shifts between 1630 MT and 0030 MT Monday through Friday and weekend shifts between 0830 MT and 2030 MT.
The position will also cover holidays.
Ability to work 0830-1630 holiday coverage is desired.
This position requires a two-week onboarding during which you will need to be available for 40 hours between day and evening hours for this two week period.
This position will work 40 hours/week.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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